Retract a policy cancellation request

About this task

You can retract a cancellation request when the cancellation has a status of Cancellation Requested.

Once the policy is in Cancellation Pending status, you cannot retract the request, but you can rescind it. For more information, refer to Rescind a policy cancellation. If the policy has been marked canceled, you can reinstate the policy. For more information, refer to Reinstate a canceled policy.

Procedure

  1. In the navigation sidebar, select the cancellation request that you want to retract.
  2. Click Retract Cancellation Request.
  3. In the confirmation window, select your reason and enter any additional comments.
    • If you select Other, you must enter a reason.
  4. Click Confirm.
  5. Select whether to send a Standard, Custom, or No email notification, and then click OK.
    • If you select Yes - Custom, a standard email window opens. Complete the email, and click Send or Save Draft.

Results

Underwriting Management retracts the cancellation request and removes the Cancellation Pending sub-status.