Retract a policy cancellation request
About this task
Once the policy is in Cancellation Pending status, you cannot retract the request, but you can rescind it. For more information, refer to Rescind a policy cancellation. If the policy has been marked canceled, you can reinstate the policy. For more information, refer to Reinstate a canceled policy.
Procedure
- In the navigation sidebar, select the cancellation request that you want to retract.
- Click Retract Cancellation Request.
-
In the confirmation window, select your reason and enter any additional
comments.
- If you select Other, you must enter a reason.
- Click Confirm.
-
Select whether to send a Standard,
Custom, or No email notification, and then
click OK.
- If you select Yes - Custom, a standard email window opens. Complete the email, and click Send or Save Draft.
Results
Underwriting Management retracts the cancellation request and removes the Cancellation Pending sub-status.